Smith

AI-powered virtual receptionist service that answers, qualifies, and manages calls 24/7 to streamline client intake and boost business efficiency.

Law firms using it: 0
Tracked moves: 0
Latest activity: —
Category: —

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At a glance

Pricing model: Subscription
Built for: Mixed
Category: Not provided
Founded: 2015
Team size: 51-200
Funding: Seed
Security posture: There is no evidence on the Smith.ai website or in recent search results that Smith.ai is SOC 2 Type II, ISO 27001, GDPR, HIPAA, or CCPA …
Data handling: Smith.ai’s privacy policy and website do not explicitly mention “no data retention,” “client data not used for training,” “on-prem deploy…

Use cases

Client intake / triage Knowledge management Compliance monitoring Document summarization

Practice areas

Corporate / M&A Litigation IP (patents, trademarks)Employment / labor Real estate Privacy & data protection Regulatory Bankruptcy Family law Criminal law Immigration Tax

Law firm adoption

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In depth

Smith.ai is a company that provides AI-powered and human-supported virtual receptionist services for businesses. Their core offering is an "AI Receptionist" that answers, qualifies, schedules, and converts calls 24/7, with the option to escalate to live agents as needed. The AI product is designed to handle high-volume tasks such as call screening, intake, appointment booking, and payment collection, and integrates with over 7,000 business tools (like CRMs and scheduling platforms). Smith.ai targets a wide range of businesses, including law firms, IT services, marketing agencies, home services, and more, from solo entrepreneurs to enterprises and franchises. The AI receptionist is customizable to each business’s brand and workflow, aiming to improve lead capture, client intake, and customer service while reducing operational costs compared to traditional human receptionists.