AT&T and OpenAI build the next phase of LegalEdge: a company-wide legal knowledge layer and a natural-language intake 'front door'

OpenAI's case study describes AT&T's plan to extend LegalEdge, its in-house AI legal team, with a knowledge layer connecting accumulated legal expertise to incoming work and a natural-language intake system that classifies and prioritises requests and surfaces precedent and recommended first steps. AT&T's general counsel says decision making stays with lawyers. Why it matters: a concrete in-house design for intake plus retrieval, from a client already reported to be cutting its outside firm roster.